Crown Selections Ltd (“Crown Selections”, “we”, “us”) is committed to protecting your privacy. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the rights you hold over it. It should be read alongside our Cookie Policy and Terms & Conditions.

Crown Selections Ltd is a company registered in the United Kingdom and is the data controller responsible for your personal information. If you have any questions about this policy, you may reach us at info@crownselections.co or via our Contact page.

We collect information that you provide directly to us, and information gathered automatically as you use our site:

• Contact details such as your name, email address, postal address, and telephone number.
• Order and payment information, including items purchased and billing details. Card payments are processed by our payment providers; we do not store full card numbers.
• Account information where you create an account with us.
• Correspondence you send to us, including enquiries and return requests.
• Technical data such as your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.

We use your personal information to:

• Process and fulfil your orders, including delivery and returns.
• Communicate with you about your orders and respond to your enquiries.
• Manage your account and provide customer support.
• Send you marketing communications where you have consented to receive them.
• Improve our website, products, and services, and prevent fraud.
• Comply with our legal and regulatory obligations.

We process your personal information where it is necessary to perform our contract with you, where we have a legitimate interest in doing so, where you have given consent, or where we are required to comply with a legal obligation. You may withdraw consent for marketing at any time.

We do not sell your personal information. We share it only with trusted third parties who help us operate our business including payment processors, delivery partners, and technology providers and only to the extent necessary. We may also disclose information where required by law.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order records are typically kept for the period required by UK tax law.

Under applicable data protection law, you have the right to access, correct, or erase your personal information, to restrict or object to its processing, and to request data portability. To exercise any of these rights, please contact us. You also have the right to lodge a complaint with the UK Information Commissioner’s Office.

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. While no method of transmission over the internet is entirely secure, we take all reasonable steps to keep your data safe.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please email info@crownselections.co or visit our Contactus

This policy is provided as a general statement of our privacy practices and does not constitute legal advice.